:root{
  --pine:#0E5C43; --pine-deep:#0A4432; --leaf:#23A166; --mint:#E9F4EE; --mint-line:#CDE5D8;
  --paper:#FBFBF8; --card:#FFFFFF; --ink:#17241F; --ink-soft:#5A6B63; --ink-faint:#93A29A;
  --amber:#E8A13D; --amber-bg:#FBF1DE; --amber-line:#F0D8AC; --red:#D4453C; --red-bg:#FBE7E5;
  --blue:#2B57A8; --blue-bg:#E5EDFB; --ghost:#9FB4AA;
  --r:12px; --r-sm:8px;
  --shadow:0 1px 2px rgba(14,92,67,.06), 0 4px 14px rgba(14,92,67,.07);
  font-size:15px;
}
*{box-sizing:border-box; margin:0; padding:0}
body{font-family:'Golos Text',system-ui,sans-serif; background:var(--paper); color:var(--ink); height:100vh; display:flex; flex-direction:column; overflow:hidden}
button{font-family:inherit; cursor:pointer; border:none; background:none; font-size:inherit}
input,textarea,select{font-family:inherit; font-size:inherit; color:inherit}
::placeholder{color:var(--ink-faint)}
.mono{font-family:'JetBrains Mono',monospace}

header{background:var(--pine); color:#fff; display:flex; align-items:center; gap:16px; padding:10px 20px; flex-shrink:0}
.logo{display:flex; align-items:center; gap:10px; font-weight:800; letter-spacing:.02em}
.cross{width:26px; height:26px; position:relative; flex-shrink:0}
.cross::before,.cross::after{content:""; position:absolute; background:var(--leaf); border-radius:3px}
.cross::before{left:9px; top:0; width:8px; height:26px}
.cross::after{top:9px; left:0; width:26px; height:8px}
.logo small{display:block; font-weight:500; font-size:.72rem; opacity:.75; letter-spacing:.08em}
.hspacer{flex:1}
.phonebox{display:flex; align-items:center; gap:8px; background:rgba(255,255,255,.12); padding:5px 6px 5px 14px; border-radius:99px; position:relative; transition:background .2s, box-shadow .2s, transform .2s}
.phonebox label{font-size:.78rem; font-weight:600; opacity:.85; white-space:nowrap}
.phonebox input{width:172px; background:rgba(255,255,255,.95); border:none; outline:none; border-radius:99px; padding:6px 12px; font-family:'JetBrains Mono',monospace; font-size:.85rem; color:var(--ink)}
.phonebox button{background:var(--leaf); color:#fff; font-weight:700; font-size:.8rem; padding:7px 14px; border-radius:99px; transition:filter .15s}
.phonebox button:hover{filter:brightness(1.1)}
.phonebox-badge{display:none; font-size:.68rem; font-weight:800; letter-spacing:.04em; text-transform:uppercase; white-space:nowrap; background:#fff; color:#9A6614; padding:4px 9px; border-radius:99px}
/* Без обращения — телефон «кричит» в шапке */
body.needs-phone .phonebox{
  background:linear-gradient(135deg,#F6C35A,#E8A13D);
  box-shadow:0 0 0 3px rgba(255,255,255,.55), 0 0 0 7px rgba(232,161,61,.45), 0 10px 28px rgba(0,0,0,.22);
  animation:phonePulse 1.6s ease-in-out infinite;
  color:var(--pine-deep);
}
body.needs-phone .phonebox label{color:var(--pine-deep); opacity:1; font-weight:800}
body.needs-phone .phonebox-badge{display:inline-flex}
body.needs-phone .phonebox input{border:2px solid #fff; box-shadow:inset 0 0 0 1px rgba(154,102,20,.15)}
body.needs-phone .phonebox button{background:var(--pine-deep); color:#fff}
@keyframes phonePulse{
  0%,100%{transform:translateY(0); box-shadow:0 0 0 3px rgba(255,255,255,.55), 0 0 0 7px rgba(232,161,61,.4), 0 10px 28px rgba(0,0,0,.22)}
  50%{transform:translateY(-1px); box-shadow:0 0 0 4px rgba(255,255,255,.7), 0 0 0 12px rgba(232,161,61,.2), 0 12px 30px rgba(0,0,0,.25)}
}
body.needs-phone header{position:relative}
body.needs-phone header::after{
  content:"↑ начните со звонящего";
  position:absolute; left:50%; top:100%; transform:translateX(-50%);
  margin-top:6px; z-index:30;
  background:var(--amber); color:#3F2A00; font-size:.72rem; font-weight:800;
  letter-spacing:.04em; text-transform:uppercase;
  padding:5px 12px; border-radius:99px;
  box-shadow:var(--shadow); pointer-events:none; white-space:nowrap;
  animation:phonePulse 1.6s ease-in-out infinite;
}
.status{display:flex; align-items:center; gap:8px; background:rgba(255,255,255,.12); padding:6px 14px; border-radius:99px; font-weight:600; font-size:.85rem}
.dot{width:9px; height:9px; border-radius:50%; background:#4ADE80; box-shadow:0 0 0 0 rgba(74,222,128,.6); animation:pulse 2s infinite}
.dot.idle{background:#AEBFB7; animation:none; box-shadow:none}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(74,222,128,.55)} 70%{box-shadow:0 0 0 8px rgba(74,222,128,0)} 100%{box-shadow:0 0 0 0 rgba(74,222,128,0)}}
.timer{font-family:'JetBrains Mono',monospace; font-size:1.05rem; font-weight:600; min-width:56px; text-align:center}
.btn-end{background:var(--red); color:#fff; font-weight:700; padding:8px 18px; border-radius:99px; font-size:.85rem; transition:filter .15s}
.btn-end:hover:not(:disabled){filter:brightness(1.1)}
.btn-end:disabled{opacity:.45; cursor:not-allowed}

main{flex:1; display:grid; grid-template-columns:380px 1fr 372px; gap:14px; padding:14px 16px 0; overflow:hidden; min-height:0}
.col{display:flex; flex-direction:column; gap:12px; overflow-y:auto; min-height:0; padding-bottom:14px}
.col::-webkit-scrollbar{width:8px}
.col::-webkit-scrollbar-thumb{background:var(--mint-line); border-radius:4px}
.col.left > .card-prompter{flex:1 1 auto; min-height:0; display:flex; flex-direction:column; overflow:hidden}
.col.left > .card-prompter .prompter-body{flex:1 1 auto; min-height:0; overflow-y:auto}
.col.right > .card-kb{flex:0 0 auto; max-height:min(28vh, 220px); display:flex; flex-direction:column; overflow:hidden}
.col.right > .card-kb .kb{overflow-y:auto; min-height:0}
/* Центр: заметки и итог */
.col.center{overflow:hidden; gap:10px; padding-bottom:10px}
.col.center > .card-intents{flex:0 0 auto}
.col.center > .card-notes{flex:1 1 auto; min-height:0; display:flex; flex-direction:column}
.col.center > .card-notes .notes-block{flex:1 1 auto}
.col.center > .card-notes textarea{min-height:88px}
.card{background:var(--card); border:1px solid var(--mint-line); border-radius:var(--r); box-shadow:var(--shadow)}
.card-h{padding:10px 14px 0; font-size:.72rem; font-weight:700; letter-spacing:.09em; text-transform:uppercase; color:var(--ink-soft)}
.card-h .soft{font-weight:500; text-transform:none; letter-spacing:0; color:var(--ink-faint)}
.card-b{padding:12px 14px 14px}

.avatar{width:46px; height:46px; border-radius:50%; background:var(--mint); color:var(--pine); display:flex; align-items:center; justify-content:center; font-weight:800; font-size:1.1rem; flex-shrink:0}
.crow{display:flex; gap:12px; align-items:center}
.cname{font-weight:700; line-height:1.2}
.csub{font-size:.8rem; color:var(--ink-soft)}
.tags{display:flex; flex-wrap:wrap; gap:6px; margin-top:10px}
.tag{font-size:.72rem; font-weight:600; padding:3px 9px; border-radius:99px; background:var(--mint); color:var(--pine)}
.tag.warn{background:var(--amber-bg); color:#7A5310}
.tag-picker{display:flex; flex-wrap:wrap; gap:6px; align-items:center; margin-top:8px}
.tag-picker select,.tag-picker input[type=text]{font-size:.8rem; padding:5px 8px; border:1px solid var(--mint-line); border-radius:var(--r-sm); background:var(--card)}
.tag-picker select{max-width:100%; flex:1 1 140px}
.tag-picker input[type=text]{flex:1 1 120px; min-width:100px}
.tag-chip{display:inline-flex; align-items:center; gap:4px; font-size:.72rem; font-weight:600; padding:3px 8px; border-radius:99px; background:var(--mint); color:var(--pine)}
.tag-chip button{font-size:.9rem; line-height:1; opacity:.55; padding:0 2px}
.tag-chip button:hover{opacity:1; color:var(--red)}
.intent.multi-hint{font-size:.72rem; color:var(--ink-faint); margin-top:6px}
.tag.warn{background:var(--amber-bg); color:#9A6614}
.hist{display:flex; flex-direction:column}
.hitem{display:flex; gap:10px; padding:9px 0; border-bottom:1px dashed var(--mint-line); font-size:.83rem}
.hitem:last-child{border-bottom:none; padding-bottom:0}
.hdate{font-family:'JetBrains Mono',monospace; font-size:.72rem; color:var(--ink-soft); min-width:108px; line-height:1.35}
.hdate small{display:block; font-size:.65rem; color:var(--ink-faint); font-family:'Golos Text',system-ui,sans-serif}
.hdate{color:var(--ink-faint); font-family:'JetBrains Mono',monospace; font-size:.72rem; white-space:nowrap; padding-top:2px}
.hitem b{font-weight:600}
.hitem span{display:block; color:var(--ink-soft); font-size:.78rem}
.kb{font-size:.83rem; line-height:1.55; color:var(--ink-soft)}
.kb b{color:var(--ink)}
.kb .kbrow{padding:5px 0; border-bottom:1px dashed var(--mint-line)}
.kb .kbrow:last-child{border-bottom:none}

.intents{display:flex; flex-wrap:wrap; gap:7px}
.intent{padding:7px 12px; border-radius:99px; border:1.5px solid var(--mint-line); background:var(--card); font-weight:600; font-size:.8rem; color:var(--ink-soft); transition:all .15s}
.intent:hover{border-color:var(--leaf); color:var(--pine)}
.intent.on{background:var(--pine); border-color:var(--pine); color:#fff}
.intent.active{box-shadow:0 0 0 2px #fff, 0 0 0 4px var(--leaf)}
.intent.touched{border-color:var(--leaf); color:var(--pine)}
.intent.touched::after{content:"•"; margin-left:5px; color:var(--leaf); font-weight:800}
.warnbox{display:flex; flex-direction:column; gap:6px; margin-bottom:10px}
.warnbox-compact{margin-bottom:8px}
.warnbox-compact:empty{display:none; margin:0}
.warn{display:flex; gap:9px; align-items:flex-start; background:var(--amber-bg); border:1px solid var(--amber-line); border-radius:var(--r-sm); padding:8px 11px; font-size:.82rem; line-height:1.35; color:#7A5310; font-weight:500}
.warn::before{content:"⚠"; flex-shrink:0}
.warn-toggle{display:flex; align-items:center; gap:8px; width:100%; text-align:left; background:var(--amber-bg); border:1px solid var(--amber-line); border-radius:var(--r-sm); padding:7px 11px; font-size:.78rem; font-weight:600; color:#7A5310}
.warn-toggle:hover{filter:brightness(.98)}
.warn-list{display:none; flex-direction:column; gap:6px; margin-top:6px}
.warn-list.open{display:flex}
.warn-list .warn{margin:0}
.step-rail{display:flex; align-items:center; gap:6px; flex-wrap:wrap; margin-bottom:10px}
.step-dot{width:28px; height:28px; border-radius:99px; border:1.5px solid var(--mint-line); background:var(--card); color:var(--ink-faint); font-size:.72rem; font-weight:700; display:inline-flex; align-items:center; justify-content:center; cursor:pointer; transition:all .15s}
.step-dot:hover{border-color:var(--leaf); color:var(--pine)}
.step-dot.done{background:var(--leaf); border-color:var(--leaf); color:#fff}
.step-dot.current{background:var(--pine); border-color:var(--pine); color:#fff; box-shadow:0 0 0 3px rgba(14,92,67,.14)}
.step-dot.locked{opacity:.45; cursor:default}
.step-rail-meta{margin-left:4px; font-size:.75rem; color:var(--ink-soft); font-weight:600}
.script{display:flex; flex-direction:column; gap:4px}
.step{display:flex; gap:10px; align-items:flex-start; padding:10px 12px; border-radius:var(--r-sm); border:1.5px solid var(--mint-line); background:var(--mint); transition:background .15s}
.step.current{border-color:var(--leaf)}
.step .num{width:22px; height:22px; border-radius:50%; border:1.5px solid var(--mint-line); background:#fff; color:var(--pine); display:flex; align-items:center; justify-content:center; font-size:.72rem; font-weight:700; flex-shrink:0; margin-top:1px}
.step .txt{font-size:.9rem; line-height:1.4; font-weight:600; color:var(--ink)}
.step-actions{display:flex; gap:8px; margin-top:10px; flex-wrap:wrap}
.step-actions .btn-step{padding:8px 14px; border-radius:99px; font-size:.82rem; font-weight:700; background:var(--pine); color:#fff}
.step-actions .btn-step:hover{filter:brightness(1.08)}
.step-actions .btn-step-sec{background:#fff; color:var(--ink-soft); border:1.5px solid var(--mint-line)}
.step-done-banner{padding:10px 12px; border-radius:var(--r-sm); background:var(--mint); border:1px solid var(--mint-line); font-size:.85rem; color:var(--pine); font-weight:600}
.checklist-hint{font-size:.72rem; font-weight:600; color:var(--ink-faint); line-height:1.35; margin-bottom:8px}
.checklist{display:flex; flex-direction:column; gap:6px}
.check-step{display:flex; gap:10px; align-items:flex-start; width:100%; text-align:left; padding:9px 12px; border-radius:var(--r-sm); border:1.5px solid var(--mint-line); background:var(--card); cursor:pointer; transition:all .12s}
.check-step:hover{border-color:var(--leaf); background:var(--mint)}
.check-step .check-box{width:20px; height:20px; border-radius:6px; border:1.5px solid var(--mint-line); background:#fff; color:#fff; display:flex; align-items:center; justify-content:center; font-size:.74rem; font-weight:800; flex-shrink:0; margin-top:1px}
.check-step .check-txt{font-size:.88rem; line-height:1.4; font-weight:500; color:var(--ink)}
.check-step.done{background:var(--mint); border-color:var(--leaf)}
.check-step.done .check-box{background:var(--leaf); border-color:var(--leaf)}
.check-step.done .check-txt{color:var(--ink-soft); text-decoration:line-through; text-decoration-color:var(--mint-line)}
.chips{display:flex; flex-direction:column; gap:7px; margin-top:10px}
.chips:empty{display:none; margin:0}
.chips-label{font-size:.7rem; font-weight:700; letter-spacing:.06em; text-transform:uppercase; color:var(--ink-faint)}
.chip{padding:11px 14px; border-radius:var(--r-sm); background:var(--card); border:1.5px solid var(--mint-line); color:var(--pine); font-size:.88rem; font-weight:500; transition:all .12s; text-align:left; line-height:1.45; max-width:100%; cursor:pointer}
.chip:hover{border-color:var(--leaf); background:var(--mint)}
.chip.spoken{background:var(--mint); border-color:var(--leaf); color:var(--pine-deep); box-shadow:inset 3px 0 0 var(--leaf)}
.chip.spoken::before{content:"✓ "; font-weight:800; color:var(--leaf)}

.notes-block{display:flex; flex-direction:column; gap:8px}
.notes-block textarea{width:100%; min-height:84px; max-height:140px; padding:12px 14px; border:1.5px solid var(--mint-line); border-radius:var(--r-sm); outline:none; resize:vertical; font-size:.9rem; line-height:1.45; background:var(--card)}
.notes-block textarea:focus{border-color:var(--leaf); box-shadow:0 0 0 3px rgba(35,161,102,.13)}
.notes-hint{margin:0; font-size:.76rem; line-height:1.4; color:var(--ink-faint)}

.wrap{display:flex; align-items:center; gap:8px; flex-wrap:wrap}
.wcode{padding:8px 13px; border-radius:var(--r-sm); border:1.5px solid var(--mint-line); font-weight:600; font-size:.82rem; color:var(--ink-soft); transition:all .15s}
.wcode:hover{border-color:var(--leaf); color:var(--pine)}
.wcode.on{background:var(--mint); border-color:var(--leaf); color:var(--pine)}
.btn-journal{margin-left:auto; background:var(--blue-bg); color:var(--blue); font-weight:700; font-size:.83rem; padding:8px 16px; border-radius:var(--r-sm); transition:filter .15s}
.btn-journal:hover{filter:brightness(.95)}
.journal-action-wrap{margin-top:8px}
.btn-journal-action{display:inline-flex; align-items:center; gap:6px; padding:9px 14px; border-radius:var(--r-sm); background:var(--blue); color:#fff; font-weight:700; font-size:.82rem; transition:filter .15s}
.btn-journal-action:hover{filter:brightness(1.1)}

.searchbox{position:relative}
.drug-search-wrap .drug-search-body{position:relative; flex:1}
.drug-search-wrap{display:flex; align-items:stretch}
.drug-search-wrap svg{position:absolute; left:12px; top:50%; transform:translateY(-50%); color:var(--ink-faint); z-index:2; pointer-events:none}
.drug-search-body input{width:100%; padding:11px 14px 11px 38px; border:1.5px solid var(--mint-line); border-radius:var(--r-sm); background:transparent; outline:none; transition:border-color .15s; position:relative; z-index:1}
.drug-search-body input:focus{border-color:var(--leaf)}
.drug-ghost{position:absolute; inset:0; padding:11px 14px 11px 38px; font:400 .89rem/1.4 'Golos Text',system-ui,sans-serif; white-space:nowrap; overflow:hidden; pointer-events:none; color:transparent; z-index:0}
.drug-ghost .ghost-suffix{color:var(--ghost)}
.searchbox input{width:100%; padding:11px 14px 11px 38px; border:1.5px solid var(--mint-line); border-radius:var(--r-sm); background:var(--card); outline:none; transition:border-color .15s}
.searchbox input:focus{border-color:var(--leaf)}
.searchbox svg{position:absolute; left:12px; top:50%; transform:translateY(-50%); color:var(--ink-faint)}
.sugg{position:absolute; top:calc(100% + 4px); left:0; right:0; background:var(--card); border:1px solid var(--mint-line); border-radius:var(--r-sm); box-shadow:var(--shadow); z-index:30; overflow:hidden; display:none}
.sugg.open{display:block}
.sugg button{display:block; width:100%; padding:8px 13px; text-align:left}
.sugg button:hover,.sugg button.hl{background:var(--mint)}
.sugg .tn{font-size:.86rem; font-weight:600}
.sugg .inn{font-size:.73rem; color:var(--ink-faint)}
.sugg .rx{font-size:.66rem; font-weight:700; color:var(--red); letter-spacing:.05em; margin-left:6px}
.drug-card{border:1px solid var(--mint-line); border-radius:var(--r); background:var(--card); box-shadow:var(--shadow); overflow:hidden}
.drug-top{padding:12px 14px 10px; border-bottom:1px solid var(--mint-line)}
.drug-name{font-weight:700; line-height:1.25}
.drug-inn{font-size:.78rem; color:var(--ink-soft); margin-top:2px}
.drug-meta{display:flex; gap:6px; margin-top:8px; flex-wrap:wrap; align-items:center}
.badge{font-size:.68rem; font-weight:700; padding:3px 8px; border-radius:99px; letter-spacing:.03em}
.badge.rx{background:var(--red-bg); color:var(--red)}
.badge.otc{background:var(--mint); color:var(--pine)}
.badge.llo{background:var(--blue-bg); color:var(--blue)}
.badge.vet{background:#F0E9FB; color:#6A3FB5}
.price{margin-left:auto; font-family:'JetBrains Mono',monospace; font-weight:600; color:var(--pine); font-size:.9rem}
.lloguard{display:flex; gap:9px; padding:9px 14px; background:var(--blue-bg); font-size:.8rem; line-height:1.4; color:var(--blue); font-weight:500; border-bottom:1px solid var(--mint-line)}
.lloguard::before{content:"ℹ"; font-weight:800}
.lloguard.rx-guard{background:var(--amber-bg); color:#7A5310; border-bottom-color:var(--amber-line)}
.lloguard.rx-guard::before{content:"⚠"}
.stockrow{display:flex; align-items:center; gap:9px; padding:9px 14px; border-bottom:1px dashed var(--mint-line); font-size:.85rem}
.stockrow:last-of-type{border-bottom:none}
.stockrow .addr{flex:1; min-width:0}
.stockrow .addr b{display:block; font-weight:600; font-size:.84rem}
.stockrow .addr span{color:var(--ink-soft); font-size:.74rem}
.fdot{font-size:.68rem; color:var(--blue); font-weight:700}
.pill{font-size:.71rem; font-weight:700; padding:3px 9px; border-radius:99px; white-space:nowrap}
.pill.ok{background:var(--mint); color:var(--pine)}
.pill.low{background:var(--amber-bg); color:#9A6614}
.pill.no{background:#F1F1EE; color:var(--ink-faint)}
.btn-book{background:var(--pine); color:#fff; font-size:.74rem; font-weight:700; padding:6px 12px; border-radius:99px; transition:filter .15s}
.btn-book:hover{filter:brightness(1.15)}
.nostock{padding:12px 14px; background:var(--red-bg); font-size:.83rem; color:#8C2F29; font-weight:500; line-height:1.4}
.analogs{padding:10px 14px; background:var(--mint)}
.analogs b{font-size:.7rem; text-transform:uppercase; letter-spacing:.08em; color:var(--pine); display:block; margin-bottom:7px}
.an-chip{display:inline-flex; align-items:center; gap:6px; margin:0 6px 6px 0; padding:6px 11px; border-radius:99px; background:#fff; border:1px solid var(--mint-line); font-size:.78rem; font-weight:600; color:var(--pine); transition:all .12s}
.an-chip:hover{background:var(--pine); color:#fff}
.an-chip .q{font-family:'JetBrains Mono',monospace; font-size:.7rem; font-weight:600; opacity:.7}
.empty{padding:24px 16px; text-align:center; color:var(--ink-faint); font-size:.84rem; line-height:1.55}
.empty svg{margin-bottom:8px; color:var(--mint-line)}
.card-phone-cta{background:linear-gradient(180deg,#FFF8EB,#FFFFFF); border:2px solid var(--amber); box-shadow:0 6px 18px rgba(232,161,61,.18)}
.phone-cta{padding:18px 14px 16px; text-align:center}
.phone-cta-arrow{font-size:1.55rem; line-height:1; color:var(--amber); font-weight:800; animation:phonePulse 1.6s ease-in-out infinite}
.phone-cta-title{margin-top:6px; font-size:.95rem; font-weight:800; color:#7A5310}
.phone-cta-text{margin-top:6px; font-size:.82rem; line-height:1.45; color:#9A6614}
.phone-cta-btn{margin-top:12px; display:inline-flex; align-items:center; justify-content:center; gap:6px; background:var(--amber); color:#3F2A00; font-weight:800; font-size:.82rem; padding:9px 16px; border-radius:99px; box-shadow:0 2px 0 #C47F1F}
.phone-cta-btn:hover{filter:brightness(1.05)}
.phonebox.nudge{animation:phoneNudge .45s ease 2}
@keyframes phoneNudge{0%,100%{transform:translateY(0)} 40%{transform:translateY(-3px) scale(1.03)} 70%{transform:translateY(1px)}}

.overlay{position:fixed; inset:0; background:rgba(14,36,28,.45); display:none; align-items:center; justify-content:center; z-index:100}
.overlay.open{display:flex}
.modal{background:var(--card); border-radius:16px; width:min(520px,94vw); max-height:92vh; overflow-y:auto; padding:22px; box-shadow:0 20px 60px rgba(0,0,0,.25)}
.modal h3{font-size:1.05rem; margin-bottom:4px}
.modal .msub{color:var(--ink-soft); font-size:.85rem; margin-bottom:14px}
.fld{margin-bottom:11px}
.fld label{display:block; font-size:.74rem; font-weight:700; color:var(--ink-soft); margin-bottom:5px; letter-spacing:.03em}
.fld input,.fld select,.fld textarea{width:100%; padding:9px 12px; border:1.5px solid var(--mint-line); border-radius:var(--r-sm); outline:none; background:#fff; font-size:.89rem}
.fld textarea{min-height:84px; resize:vertical}
.fld input:focus,.fld select:focus,.fld textarea:focus{border-color:var(--leaf)}
.fld-hint{font-size:.76rem; margin-top:4px; color:var(--ink-faint)}
.fld-error{color:#8C2F29}
.fld input.fld-invalid{border-color:#C45C56}
.confirm-grid{display:grid; gap:10px; margin:12px 0 4px}
.confirm-row{display:grid; grid-template-columns:110px 1fr; gap:8px; font-size:.86rem; line-height:1.4}
.confirm-row dt{color:var(--ink-soft); font-weight:600}
.confirm-row dd{margin:0; font-weight:500}
.booking-success-num{font-size:1.6rem; font-weight:800; color:var(--pine); font-family:'JetBrains Mono',monospace; margin:8px 0}
.journal-ai{display:flex; align-items:center; gap:10px; flex-wrap:wrap; margin:2px 0 12px}
.btn-ai{display:inline-flex; align-items:center; gap:6px; padding:8px 14px; border-radius:99px; background:var(--blue-bg); border:1.5px solid var(--blue); color:var(--blue); font-weight:700; font-size:.82rem; transition:filter .15s}
.btn-ai:hover{filter:brightness(.97)}
.btn-ai:disabled{opacity:.55; cursor:progress}
.journal-ai-hint{font-size:.74rem; color:var(--ink-faint); line-height:1.35; flex:1; min-width:160px}
.btn.pri:disabled{opacity:.45; cursor:not-allowed; filter:none}
.frow{display:flex; gap:10px}
.frow .fld{flex:1}
.jtabs{display:flex; gap:8px; margin-bottom:14px}
.jtab{flex:1; padding:9px; border-radius:var(--r-sm); border:1.5px solid var(--mint-line); font-weight:700; font-size:.84rem; color:var(--ink-soft); transition:all .15s}
.jtab.on{background:var(--blue-bg); border-color:var(--blue); color:var(--blue)}
.repeat-hint{display:flex; gap:8px; background:var(--amber-bg); border:1px solid var(--amber-line); border-radius:var(--r-sm); padding:8px 11px; font-size:.79rem; color:#7A5310; margin-bottom:12px; line-height:1.4}
.repeat-hint::before{content:"↺"; font-weight:800}
.checkline{display:flex; align-items:center; gap:8px; font-size:.85rem; margin-bottom:11px}
.checkline input{width:16px; height:16px; accent-color:var(--pine)}
.mrow{display:flex; gap:10px; justify-content:flex-end; margin-top:14px}
.btn{padding:10px 18px; border-radius:var(--r-sm); font-weight:700; font-size:.88rem}
.btn.pri{background:var(--pine); color:#fff}
.btn.pri:hover{filter:brightness(1.15)}
.btn.sec{background:var(--mint); color:var(--pine)}
#toasts{position:fixed; bottom:20px; right:20px; display:flex; flex-direction:column; gap:10px; z-index:200}
.toast{background:var(--pine-deep); color:#fff; padding:12px 18px; border-radius:var(--r); box-shadow:var(--shadow); font-size:.88rem; max-width:380px; animation:tin .25s ease}
.toast b{color:#8FE6BC}
@keyframes tin{from{opacity:0; transform:translateY(10px)} to{opacity:1; transform:none}}

@media(max-width:1180px){
  main{grid-template-columns:1fr 1fr; grid-auto-rows:min-content; overflow-y:auto}
  .col.left,.col.right{overflow:visible}
  .col.left{order:2}
  .col.center{order:1; grid-column:1/-1; max-height:min(78vh,820px); overflow:hidden}
  .col.right{order:3}
}
@media(max-width:760px){
  main{grid-template-columns:1fr}
  header{flex-wrap:wrap; gap:10px}
  .col.center{max-height:min(85vh,900px)}
}
@media(prefers-reduced-motion:reduce){ *{animation:none!important; transition:none!important} }

/* Совместимость с существующими модалками и журналом */
.modal-overlay, .overlay { position: fixed; inset: 0; background: rgba(14,36,28,.45); display: none; align-items: center; justify-content: center; z-index: 100; }
.modal-overlay.open, .overlay.open { display: flex; }
.modal-overlay .modal, .overlay .modal { background: var(--card); border-radius: 16px; width: min(520px, 94vw); max-height: 92vh; overflow-y: auto; padding: 22px; box-shadow: 0 20px 60px rgba(0,0,0,.25); }
.modal.modal-wide { width: min(640px, 94vw); }
.field { margin-bottom: 11px; }
.field label { display: block; font-size: .74rem; font-weight: 700; color: var(--ink-soft); margin-bottom: 5px; }
.field input, .field select, .field textarea { width: 100%; padding: 9px 12px; border: 1.5px solid var(--mint-line); border-radius: var(--r-sm); outline: none; background: #fff; font-size: .89rem; }
.field textarea { min-height: 84px; resize: vertical; }
.status-bar { font-size: .8rem; color: var(--ink-soft); padding: 8px 0; }
.hidden { display: none !important; }
.nav-links { display: flex; gap: 10px; align-items: center; font-size: .78rem; }
.nav-links a { color: rgba(255,255,255,.85); text-decoration: none; }
.nav-links a:hover { color: #fff; }
#save-status { font-size: .72rem; opacity: .85; margin-left: 8px; }
.pharmacy-picker { position: relative; }
.pharmacy-picker-list { position: absolute; left: 0; right: 0; top: calc(100% + 4px); z-index: 30; max-height: 220px; overflow-y: auto; background: var(--card); border: 1px solid var(--mint-line); border-radius: var(--r-sm); box-shadow: var(--shadow); }
.pharmacy-picker-list:not(.hidden) { display: block; }
.pharmacy-picker-item { display: flex; flex-direction: column; align-items: flex-start; gap: 2px; width: 100%; padding: 8px 10px; border: none; border-bottom: 1px dashed var(--mint-line); background: transparent; text-align: left; cursor: pointer; font: inherit; }
.pharmacy-picker-item:hover { background: var(--mint); }
.pharmacy-picker-empty { padding: 10px; color: var(--ink-faint); font-size: .8rem; }

/* Журнал, админка, вход — отдельные страницы (не v2 grid) */
body.page-tools,
body.login-page {
  height: auto;
  min-height: 100vh;
  overflow: auto;
  display: block;
  background: var(--paper);
}
body.page-tools header.app-header {
  background: var(--pine);
  color: #fff;
  padding: 12px 20px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-shrink: 0;
}
body.page-tools header.app-header h1 { margin: 0; font-size: 1.1rem; font-weight: 700; }
body.page-tools nav.top-nav a {
  color: rgba(255,255,255,.85);
  text-decoration: none;
  margin-left: 12px;
  font-size: .85rem;
}
body.page-tools nav.top-nav a:hover { color: #fff; }
body.page-tools main {
  max-width: 1400px;
  margin: 0 auto;
  padding: 16px;
  display: block;
  overflow: visible;
  min-height: 0;
}
body.page-tools .card {
  background: var(--card);
  border: 1px solid var(--mint-line);
  border-radius: var(--r);
  padding: 16px;
  box-shadow: var(--shadow);
  margin-bottom: 14px;
}
body.page-tools .card h2 { margin: 0 0 12px; font-size: .95rem; color: var(--pine); }
body.page-tools .toolbar {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: flex-end;
  margin-bottom: 0;
}
body.page-tools .toolbar .field { margin-bottom: 0; min-width: 120px; flex: 0 1 auto; }
body.page-tools .toolbar label { display: block; font-size: .72rem; font-weight: 600; color: var(--ink-soft); margin-bottom: 4px; }
body.page-tools .toolbar input,
body.page-tools .toolbar select {
  width: auto;
  min-width: 140px;
  padding: 8px 10px;
  border: 1.5px solid var(--mint-line);
  border-radius: var(--r-sm);
  background: #fff;
}
body.page-tools .toolbar input[type="checkbox"] { width: auto; min-width: auto; margin-right: 6px; vertical-align: middle; }
body.page-tools .btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 8px 14px;
  border: none;
  border-radius: var(--r-sm);
  font-size: .85rem;
  font-weight: 700;
  cursor: pointer;
  background: var(--pine);
  color: #fff;
}
body.page-tools .btn:hover { filter: brightness(1.08); }
body.page-tools .btn-secondary { background: #fff; color: var(--ink); border: 1.5px solid var(--mint-line); }
body.page-tools .btn-sm { padding: 6px 12px; font-size: .8rem; }
body.page-tools .journal-tabs { display: flex; gap: 8px; margin-bottom: 14px; flex-wrap: wrap; }
body.page-tools .journal-tab {
  padding: 8px 14px;
  border: 1.5px solid var(--mint-line);
  background: var(--card);
  border-radius: var(--r-sm);
  cursor: pointer;
  font-weight: 600;
  font-size: .85rem;
  color: var(--ink-soft);
}
body.page-tools .journal-tab.active { background: var(--pine); color: #fff; border-color: var(--pine); }
body.page-tools table.data-table { width: 100%; border-collapse: collapse; font-size: .85rem; }
body.page-tools table.data-table th,
body.page-tools table.data-table td { border: 1px solid var(--mint-line); padding: 8px 10px; text-align: left; vertical-align: top; }
body.page-tools table.data-table th { background: var(--mint); color: var(--pine); font-weight: 700; }
body.page-tools table.data-table tr.overdue td { background: var(--red-bg); }
body.page-tools table.data-table tr.clickable { cursor: pointer; }
body.page-tools table.data-table tr.clickable:hover td { background: var(--mint); }
body.page-tools .entry-detail-grid { display: grid; gap: 10px; margin: 12px 0; }
body.page-tools .entry-detail-row { display: grid; grid-template-columns: 140px 1fr; gap: 8px; font-size: .88rem; border-bottom: 1px dashed var(--mint-line); padding-bottom: 8px; }
body.page-tools .entry-detail-row:last-child { border-bottom: none; }
body.page-tools .entry-detail-row .lbl { color: var(--ink-soft); font-weight: 600; }
body.page-tools .entry-responses { margin-top: 12px; }
body.page-tools .entry-response { padding: 8px 10px; background: var(--mint); border-radius: var(--r-sm); margin-bottom: 6px; font-size: .85rem; }
body.page-tools .entry-response .meta { font-size: .72rem; color: var(--ink-soft); margin-bottom: 4px; }
body.page-tools .entry-appeal-link { margin-top: 12px; padding: 10px; background: var(--blue-bg); border-radius: var(--r-sm); font-size: .85rem; }
body.page-tools .summary-cards { display: flex; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
body.page-tools .summary-card {
  flex: 1;
  min-width: 140px;
  padding: 14px;
  background: var(--mint);
  border: 1px solid var(--mint-line);
  border-radius: var(--r-sm);
}
body.page-tools .summary-card .val { font-size: 1.4rem; font-weight: 800; color: var(--pine); }
body.page-tools .summary-card .val.overdue { color: var(--red); }
body.page-tools .summary-card .lbl { font-size: .75rem; color: var(--ink-soft); margin-top: 4px; }
body.page-tools .overdue { color: var(--red); font-weight: 600; }
body.page-tools .intent-tab {
  padding: 6px 12px;
  border-radius: 99px;
  border: 1.5px solid var(--mint-line);
  background: var(--card);
  cursor: pointer;
  font-size: .8rem;
  font-weight: 600;
}
body.page-tools .intent-tab.active { background: var(--mint); border-color: var(--leaf); color: var(--pine); }

body.login-page {
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--pine) 0%, var(--pine-deep) 100%);
}
body.login-page .login-card {
  width: min(360px, 94vw);
  padding: 28px;
  background: var(--card);
  border-radius: var(--r);
  box-shadow: var(--shadow);
}
body.login-page .login-card h1 { text-align: center; color: var(--pine); margin-bottom: 20px; font-size: 1.2rem; }
body.login-page .btn { width: 100%; margin-top: 8px; padding: 10px; background: var(--pine); color: #fff; border: none; border-radius: var(--r-sm); font-weight: 700; cursor: pointer; }
body.login-page .error { color: var(--red); font-size: .85rem; margin-top: 8px; }

.opening-intro{background:var(--mint); border:1.5px solid var(--leaf); border-radius:var(--r-sm); padding:10px 12px; font-size:.82rem; line-height:1.4; color:var(--pine); font-weight:600}
.card-intents.intents-locked .intents{opacity:.42; pointer-events:none; filter:grayscale(.15)}
.card-intents.needs-topic{border-color:var(--amber); box-shadow:0 0 0 3px rgba(232,161,61,.28); animation:phonePulse 1.8s ease-in-out infinite}
.card-intents.needs-topic .card-h{color:#9A6614}


/* ── Горячая линия ─────────────────────────────── */
.no-pharmacy .pharmacy-only { display: none !important; }
.logo-img { gap: 10px; }
.terr-field { position: relative; }
.terr-sugg { position: absolute; left: 0; right: 0; top: 100%; z-index: 30; background: #fff; border: 1px solid #e5e7eb; border-radius: 8px; box-shadow: 0 10px 24px rgba(0,0,0,.14); max-height: 280px; overflow: auto; }
.terr-sugg.hidden { display: none; }
.terr-item { padding: 7px 10px; cursor: pointer; border-bottom: 1px solid #f3f4f6; font-size: .86rem; }
.terr-item span { color: #6b7280; font-size: .78rem; }
.terr-item.hl, .terr-item:hover { background: #fdecec; }
.terr-empty { padding: 8px 10px; color: #6b7280; font-size: .82rem; }
.terr-okrug { font-size: .76rem; color: #6b7280; margin-top: 3px; min-height: 1em; }
.repeat-badge { margin-left: 8px; background: #fff4e5; color: #b45309; border-radius: 999px; padding: 1px 9px; font-size: .72rem; font-weight: 700; }
.card-last-call .card-b { font-size: .86rem; }
.last-meta { color: #6b7280; font-size: .78rem; margin-bottom: 6px; }
.last-topics { margin-bottom: 6px; display: flex; flex-wrap: wrap; gap: 4px; }
.last-chip { background: #fdecec; color: #a8171d; border-radius: 999px; padding: 1px 9px; font-size: .76rem; font-weight: 600; }
.last-notes { white-space: pre-wrap; background: #f8fafc; border-radius: 6px; padding: 7px 9px; margin: 4px 0 6px; }
.last-result { font-size: .8rem; }
.last-journal { font-size: .8rem; margin-top: 3px; color: #1d4ed8; }
.hitem-d { border-bottom: 1px solid #eef0f3; padding: 6px 0; font-size: .82rem; }
.hitem-d summary { cursor: pointer; }
.hitem-d .hdate { color: #6b7280; font-size: .76rem; }
.kb-text { white-space: pre-wrap; }


/* ══ Фирменный стиль «Волонтёры-медики» ═══════════════════════════════════
   Красный #C72127, тёмно-синий #163057, текст #373737, много белого; шрифт PT Sans
   (как на сайте движения). Переопределяем палитру экрана оператора КЦ. */
:root{
  --pine:#C72127; --pine-deep:#A51B20; --leaf:#C72127; --mint:#FCEFEF; --mint-line:#F2CDCE;
  --paper:#FFFFFF; --card:#FFFFFF; --ink:#262626; --ink-soft:#5F5F5F; --ink-faint:#9A9A9A;
  --amber:#C72127; --amber-bg:#FCEFEF; --amber-line:#F2CDCE; --red:#C72127; --red-bg:#FCEFEF;
  --blue:#163057; --blue-bg:#EAF0F8; --ghost:#B9B9B9;
  --shadow:0 1px 2px rgba(0,0,0,.04), 0 4px 16px rgba(0,0,0,.05);
}
body{font-family:'PT Sans',-apple-system,'Segoe UI',Roboto,Arial,sans-serif; background:#F7F7F7}
.card{border-color:#ECECEC}

/* Белая шапка с крупным логотипом */
header{background:#fff; color:var(--ink); border-bottom:3px solid var(--pine); padding:8px 20px; box-shadow:0 2px 10px rgba(0,0,0,.04)}
.logo{color:var(--ink); gap:14px}
.logo-img img{height:58px; width:auto; display:block}
.logo-img > div{font-size:1.02rem; font-weight:700; letter-spacing:.01em; color:#1d1d1f; border-left:1px solid #E5E5E5; padding-left:14px}
.logo small{color:var(--ink-soft); opacity:1; letter-spacing:.04em}
.phonebox{background:#F4F4F4; color:var(--ink)}
.phonebox label{opacity:1; color:var(--ink-soft)}
.phonebox input{background:#fff; border:1px solid #DDDDDD}
.phonebox button{background:var(--pine)}
body.needs-phone .phonebox{background:#FCEFEF; color:var(--pine-deep); box-shadow:0 0 0 2px #fff, 0 0 0 5px rgba(199,33,39,.35), 0 8px 22px rgba(199,33,39,.18)}
body.needs-phone .phonebox label{color:var(--pine-deep)}
body.needs-phone .phonebox input{border:2px solid var(--pine)}
body.needs-phone .phonebox button{background:var(--pine-deep)}
body.needs-phone .phonebox-badge{color:var(--pine-deep)}
body.needs-phone header::after{background:var(--pine); color:#fff}
@keyframes phonePulse{
  0%,100%{transform:translateY(0); box-shadow:0 0 0 2px #fff, 0 0 0 5px rgba(199,33,39,.35), 0 8px 22px rgba(199,33,39,.18)}
  50%{transform:translateY(-1px); box-shadow:0 0 0 2px #fff, 0 0 0 10px rgba(199,33,39,.12), 0 10px 26px rgba(199,33,39,.2)}
}
.status{background:#F4F4F4; color:var(--ink)}
.nav-links a{color:var(--ink-soft); font-weight:600}
.nav-links a:hover{color:var(--pine)}
.btn-end{background:#163057}
.btn-end:hover:not(:disabled){filter:none; background:#1F4275}
#save-status{color:var(--ink-soft)}

/* Журнал и админка */
body.page-tools{background:#F7F7F7}
body.page-tools header.app-header{background:#fff; color:var(--ink); border-bottom:3px solid var(--pine)}
body.page-tools header.app-header h1{display:flex; align-items:center; gap:14px; color:#1d1d1f}
body.page-tools header.app-header h1::before{content:""; width:150px; height:52px; background:url(/static/logo.png) left center/contain no-repeat; border-right:1px solid #E5E5E5; padding-right:14px}
body.page-tools nav.top-nav a{color:var(--ink-soft); font-weight:600}
body.page-tools nav.top-nav a:hover{color:var(--pine)}

/* Вход */
body.login-page{background:#F7F7F7}
body.login-page .login-card{border-top:4px solid var(--pine)}


/* ── Экран начала звонка: сначала представиться, затем номер ───────────── */
.call-start{display:none}
body.needs-phone main{display:none}
body.needs-phone .call-start{display:flex; flex:1; align-items:flex-start; justify-content:center; padding:7vh 16px 16px; overflow:auto; background:#F7F7F7}
body.needs-phone header::after{display:none}
body.needs-phone .phonebox{animation:none; box-shadow:none; background:#F4F4F4}
body.needs-phone .phonebox-badge{display:none}
.cs-card{background:#fff; border:1px solid #ECECEC; border-top:4px solid var(--pine); border-radius:14px; box-shadow:var(--shadow); padding:28px 32px; width:min(720px,100%)}
.cs-title{font-size:1.5rem; font-weight:700; margin-bottom:22px; color:#1d1d1f}
.cs-step{display:flex; gap:16px; margin-bottom:22px}
.cs-step:last-child{margin-bottom:0}
.cs-num{flex:0 0 36px; height:36px; border-radius:50%; background:var(--pine); color:#fff; font-weight:700; display:flex; align-items:center; justify-content:center; font-size:1.05rem}
.cs-body{flex:1; min-width:0}
.cs-label{display:block; font-size:.82rem; font-weight:700; letter-spacing:.04em; text-transform:uppercase; color:var(--ink-soft); margin-bottom:8px}
.cs-greet{font-size:1.35rem; line-height:1.4; font-weight:700; color:var(--pine-deep); background:#FCEFEF; border-left:4px solid var(--pine); border-radius:8px; padding:14px 16px}
.cs-form{display:flex; gap:10px; flex-wrap:wrap}
.cs-form input{flex:1; min-width:220px; font-family:'JetBrains Mono',ui-monospace,monospace; font-size:1.35rem; padding:12px 14px; border:2px solid #D9D9D9; border-radius:10px; outline:none}
.cs-form input:focus{border-color:var(--pine)}
.cs-form input.err{border-color:var(--pine); background:#FCEFEF}
.cs-form button{background:var(--pine); color:#fff; font-weight:700; font-size:1.05rem; padding:12px 22px; border-radius:10px}
.cs-form button:hover{background:var(--pine-deep)}
.cs-hint{margin-top:8px; font-size:.86rem; color:var(--ink-soft)}